ColavoSalon Privacy Policy

1. Introduction

Colavo Inc. (“Company,” “we,” or “us”) is committed to respecting and protecting the privacy of individuals who use the ColavoSalon platform (“you”). This Privacy Policy outlines the types of personal information we collect, how we use and safeguard that information, and your rights concerning your data. By using our services, you agree to the practices described in this Policy. This Privacy Policy is governed by the laws of the United States.

2. Information We Collect

We collect personal information to provide and improve our services. The types of information we collect include:

A. Information You Provide

Account Info: Email address, password, name, mobile number
Salon Info: Business name, address, phone number, operating hours
Payment Info: Cardholder name, card number, bank name, account number, date of birth (for identity verification)
Reservation Info: Customer names, contact info, booking history, notes
Referral Info: Name and contact details of invited users
Deposit Account Info: For display purposes in reservation deposits, we may collect information such as Zelle ID, Venmo handle, Cash App username, and bank account details. This information is collected solely to enable professionals to share their deposit methods with clients.

B. Information Collected Automatically

Device & Access Info: IP address, browser type, OS, device ID
Usage Data: Features used, actions taken, timestamps
Location Data (if permitted): City-level location for analytics

C. Information from Third Parties

Payment Processor (Stripe): Stripe may share payment verification data as part of the subscription management process
Social Logins (if used): Basic profile info

3. How We Use Your Information

We use your information for the following purposes:

To create and manage your user account
To process payments and verify identity through Stripe
To facilitate salon bookings and CRM services
To manage reservation deposits by displaying professional's preferred deposit methods to clients
To provide customer support
To invite team members and customers to the platform
To analyze platform usage and improve services
To send service-related updates and marketing messages (opt-out available)
To comply with legal obligations

Please note: ColavoSalon does not process, manage, or facilitate payments between Professionals and their clients. Professionals are solely responsible for collecting deposits or service fees using their preferred external methods (e.g., Zelle, Venmo, Cash App, bank transfer).

We do not sell your data. We share it only with:

Stripe Payments: Our official payment processor for subscription and plan purchases
Service Providers: Hosting, analytics, and support partners
Legal Authorities: When required by law or legal process

All third parties must adhere to strict data protection standards.

5. Data Retention

Your data is retained as long as your account is active or as needed to provide services.
Payment and account details related to service subscriptions may be stored per financial compliance regulations.
We may retain certain information after account closure to comply with legal or tax obligations.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to certain uses of your data
Withdraw consent (where applicable)
Lodge complaints with data protection authorities

You may exercise your rights by contacting us at help@colavosalon.com.

7. Cookies and Tracking

We use cookies and similar technologies to:

Keep you logged in
Measure site traffic and behavior
Improve features and content

You may disable cookies in your browser settings.

8. Data Security

We implement technical and organizational measures to protect your data, including encryption, access controls, and regular monitoring.

9. International Users

Although ColavoSalon is based in the U.S., we may store or process data in other countries. We follow applicable laws like the GDPR and CCPA for user data protection.

Some personal information is required for registration and use of the Service. Optional fields will be clearly identified. If you choose not to provide required data, certain features or services may be restricted.

11. Changes to This Policy

We may update this Policy. When we do, we will notify users in advance through email or platform notification.

12. Contact Us

For questions or concerns about this Policy, contact:

Colavo Inc.

New York, NY

📧 help@colavosalon.com

Effective Date: February 1, 2025